Why Us? About Our Facilities Why Us? At SYNLAB we pride ourselves on the outstanding service we provide. But you don’t just need to take our word for it. Here are what some of our customers had to say in a recent survey. An overall excellent service, a friendly team who always have time to give advice and support. Excellent Technical and customer services always responsive to enquiries. The labPortal has been extremely valuable, especially when requiring the most up to date position of results, rather than waiting until the end of the day. The service is second to none, from the lady who answers the calls in reception to the professional advice given by the staff and microbiologists. The help from the lab over the last few weeks, especially from Phil Marsden and Dr Emily Abbot regarding the Listeria issues that we have had have been second to none. Their advice has been invaluable.